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Meeting the NG9-1-1 Challenge

Today’s PSAPs face a difficult situation in which citizen expectations for the 9-1-1 system have far outstripped the ability of the legacy system to meet those expectations. Communication takes place using a wide range of devices that are wireless and/or mobile, and that support more than just voice. That’s why NENA initiated planning for Next Generation 9-1-1 (NG9-1-1) in 2000…and it’s why Audiolog is keeping pace to support that initiative.

The Audiolog public safety solution brings together functionality for voice and screen recording, quality assurance, analytics, scorecards, call taker training, and citizen surveys to create a flexible, easy-to-use, packaged offering. In addition to recording telephone and radio interactions, the Audiolog solution features:

Multimedia Recording (voice, screen, and available call data like ANI/ALI)
Quality Assurance to help ensure call taker proficiency
Incident Reconstruction and Analytics for better investigative insights
eLearning and Coaching to increase productivity and staff retention
Performance Scorecards to allow staff to view personal performance in relation to agency goals
Citizen Surveys for a proactive approach to building citizen confidence

Version 5 of Audiolog will also offer the Insight Center, a powerful, browser-based interface for accessing Audiolog’s tools and functionality. This is just one of the many things we are doing to keep your PSAP on the cutting edge.

Ask yourself; “Are you ready for Next-Generation 9-1-1?” With Audiolog, we are and to learn more about putting Audiolog to work in your agency, or upgrading your current Audiolog as part of your NG9-1-1 efforts, contact us today!