CALLMINER

PDF Downloads Available

"CallMiner is a leading developer of contact center software that enables business to listen to what their customers are saying and how agents are performing.
Call centers the world over can now employ CallMiner solutions to extract critical business intelligence from recorded calls."
Andre Harris, Continental Airlines

Contact centers can now employ CallMiner, Inc. speech analytics to extract critical business intelligence from recorded telephone calls. World class contact centers understand that to achieve excellence they must understand what their customers want and how their agents are performing.

CallMiner software listens to recorded conversations to uncover trends in agent/customer interactions. CallMiner enables call centers to automatically classify and score calls by user-defined criteria.

Our innovative technologies enable contact centers to report on customer/agent interactions and take action on this timely and until now inaccessible data.

The following downloads are in pdf format
CallMiner Sec Sheet
Understanding the Value of the CallMiner Approach
White Paper on Tireless Supervisor
Mercom CallMiner Press Release