Performance Optimization Solutions

PDF Downloads Available

Analyzer™ is a performance measurement and analysis application that encompasses all areas of your contact center. It automatically gathers performance data from all contact center technologies for easy access and analysis through the system’s intuitive user interface. Using a standard web browser interface, Analyzer includes complete goal setting capability for multiple performance metrics and skill groups so actual performance can be benchmarked against goals and evaluated to measure improvement over time.

Optimizer™ is a contact maximization application that increases your productivity in contacting customers and prospects in your outbound or blended call center. It tracks the times when each account can and cannot be successfully contacted by phone so that you can more effectively reach your campaign objectives. Best-time-to-call technology from Optimizer is a vital element to your overall CRM initiative.

Outbound workforce planning with Planner™ means you'll no longer need a crystal ball to forecast your optimal staffing configuration. Planner takes the information gathered by Optimizer and uses it to forecast outbound workloads. The result: You'll know how many agents you'll need, and at what times, to maximize your right party contacts. These forecasts can then be exported to a workforce management scheduling package to generate outbound and blended staff schedules.

RightForce® Internet-based Workforce Management Solutions help you accurately forecast and schedule employees to support all your customer touch points - with a menu that includes skills-based staffing, interactive schedule bidding, event monitoring, messaging and more. And with our e-ccelerated delivery and browser-based platform, we can deliver it fast, right over the web.

The following downloads are in pdf format

Analyzer
Optimizer
Right Force