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Audiolog Interaction Review (AIR)
Audiolog Interaction Review™ provides a powerful, browser-based set of tools to search for and play the recordings stored on your Audiolog server(s) from your desktop PC.
With an easy-to-use browser interface, you can easily search for recordings by channel, agent, date and time, duration, reference, or memo. The Advanced search mode allows you to search for specific data in any field in the Audiolog Catalog database. Playback audio is delivered via the local area network to the speakers of the client PC.
The
following links can provide you with additional information on
AIR and its capabilities. |
| Verint Contact Center Suite Brochure (pdf) |
| Overview of AIR (pdf) |
