Audiolog Interaction Quality (AIQ), when paired with the Audiolog Digital Recording Server, is designed to provide you with a flexible and cohesive recording and call evaluation platform. First, Audiolog enables global, selective, on-demand, and/or business-driven recording of your agents’ voice and screens. Next, utilizing Microsoft’s ASP.net technology, AIQ permits powerful browser-based call evaluation and quality monitoring. With the Audiolog product line, Verint’s sole focus is to provide you with intelligent and easy-to-use recording applications that are integrated with all major PBX, ACD, CTI, and VoIP environments.

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Key Benefits

• Fully-integrated for optimum performance

• Records digital & analog stations, trunks, VoIP and Win32 screens

• Search for calls by agent, DNIS, call type, CallerID, date and time

With Audiolog & AIQ you will:

• Improve service with fast, easy access to callers' transactions
• Drastically cut agent training time
• Get up and running in just hours
• Reduce your total cost of ownership
• Become free to focus on delivering great client interaction

System Features:

• Agent evaluation and scoring
• Browser-based playback with screen & voice
• Microsoft’s ASP.Net technologies – fast changes, easy deployment, great flexibility
• Microsoft SQL database
• Large database of skill sets and evaluation elements
• Integrated prompts and user guides
• Flexible scoring (supports bonus scores)
• Easy to modify
• Fully integrated solution
• Fully-customizable evaluation forms
• Industry-standard ASP.Net Technology

 

The following links can provide you with additional information on AIQ and its capabilities.

Verint Contact Center Suite Brochure (pdf)

AIQ Datasheet (pdf)

AIQ Reporting Capabilities (pdf)