Products

Realizing that digital recording has become the “peace of mind” product in today’s business world, Sound Communications has chosen only the highest quality products that have proven themselves for reliability and endurance. We fully recognize the critical nature of today's Digital Recording environment. Our Products are designed to operate fault tolerant 24 hours a day, 365 days a year. If a product interests you please click on the icon to read more about it.

Verint Audiolog Digital Communications Recording

Audiolog systems from Verint (formerly Mercom) are currently installed in 6,000+ leading corporate and government contact centers worldwide, including more than 2,000 mission-critical public safety facilities. More than 250 of these are Sound Communications’ clients.

Audiolog delivers leading-edge, open-architecture recording capabilities for contact center applications.
Audiolog’s reputation is based on many years of system deployment, total commitment to recording, and a strong understanding of contact center & PSAP needs. The Audiolog Difference means greater attention to detail, the highest reliability, and outstanding local service and support by your certified Audiolog reseller, Sound Communications.

 Audiolog uses standard computer industry hardware so it is extremely cost effective. The system offers fast and accurate retrieval and playback. And its simple, effective interface allows users to capture desired call details automatically, and to record conversations transparently.

Audiolog Interaction Quality (AIQ) Agent Evaluation Software

Utilizing Microsoft's ASP.net technology, AIQ is a powerful, browser-based application that can be deployed on any networked PC utilizing Microsoft Internet Explorer 6.0 or higher. Evaluations/templates, voice and screen are all presented to authorized viewers on a single monitor screen. Evaluations, together with associated recordings and screen captures, can be archived indefinitely and emailed for viewing by other parties when necessary.

AIQ can be used with virtually any call recording platform. However, when used together, AIQ and Audiolog are designed to provide you with a flexible and cohesive recording and call evaluation platform. Audiolog  enables global, selective, on-demand, and/or business-driven recording of your agents’ voice and screens. Audiolog’s sole development focus is to provide you with intelligent and easy-to-use recording and evaluation applications that integrate with all major PBX, ACD, CTI, and VoIP environments.

Audiolog Interaction Review (AIR)

AIR brings you all the convenience of browser-based retrieval and play, backed by the recording quality and dependability of Audiolog.

  • “Zero Installation”* Application
  • Easy to Use -As Familiar and Intuitive as the WEB
  • Minimal Training Requirements
  • Access from Anywhere, to Anyone Who Needs It
  • Uses Concurrent Licensing
  • Licensed by number of simultaneous playback users
  • Faster ROI, Lower Total Cost of Ownership

Time Synchronization Products

Spectracom has been in the business of keeping accurate time and frequency for three decades. Since 1972, commitment, quality, reliability and integrity have built the company's reputation. Customers know they can trust Spectracom and its products to deliver
precision timekeeping...frequency control and calibration...and synchronization to split-second accuracy.

Digital Court Recording from VIQ Solutions, Inc.

Full-time court recording is here with CourtFLOW! This state-of-the-art system captures, classifies, moves, and stores courtroom proceedings digitally. It even plays back court proceedings instantly - while still recording!

CourtFLOW's digital recordings can be used as the official court record, with or without transcription. In addition, CourtFLOW's indexing capabilities enable the court to find cases more easily in both long-and short-term. And digital storage of files means they're not only protected from potentially damaging storeroom conditions, but they also take up less space.

Because different courts have different needs, VIQ Solutions offers enterprise-level CourtFLOW systems as well as CourtABLE, RecordABLE, and RecordIAB products that can be used as portable units for traveling judges and court reporters as well as to record city council, commission or other public meetings.

Performance Optimization Solutions

As an Aspect Channel Partner, Sound Communications is your source for the complete line of Aspect (formerly Concerto) products, including:

  • EnsemblePro™ (unified contact center solution),
  • Unison® and Conversations™ (outbound predictive dialers),
  • LYRICall (browser-based scripting solution),
  • RightForce® (workforce management), Optimizer™ (best-time-to-call),
  • Analyzer™ (performance measurement and analysis), and
  • Planner (outbound workforce planning and forecasting)

Aspect's contact center productivity tools help you maximize contact with your customers and allow you to increase your business while reducing the cost of your human resources. These solutions put you in touch with the right customer at the right time, using the right communication channel. Make the most of your contact center investments with performance optimization solutions from Aspect Software.

Digital Video Surveillance & Recording

Users in the closed circuit television (CCTV) market know very well how much of a nuisance video tapes can be. Not only must video tapes be inventoried and constantly rotated and replaced, the mechanical components within this type of recording device must be considered high maintenance. The permanent cure for these problems is a DVR (digital video recorder). Video Security is becoming more widespread everyday as a means of keeping track of employees, locations, entryways, and more. Originally designed to monitor safety concerns, video security is continually evolving making it the ideal solution for many types of businesses and home uses. Businesses use video security systems to monitor employees, to trigger alerts in case of fire or motion, and to watch over entrances to buildings. Video security is also used in retail stores to reduce shoplifting and in financial institutions and convenience stores as a deterrent to robbery. Parking lots and garages, remote areas on college/university campuses, and hospitals are also popular locations for video security systems.