Public Safety Quality Monitoring

Public Safety Quality Monitoring solutions from Sound Communications provide, web-based, highly efficient call evaluation and scoring platform for PSAPs. The intuitive interface is easy to use and easy to learn allowing you the tools to effectively measure, document, analyze and improve the performance of your PSAPs.   Our Quality Monitoring allows online QA form designing. You can build forms and pick questions while having complete control over question type, choosing whether to have fill-in, multiple-choice, Yes/No, True/False, mandatory answer, bonus points or instant fail of the form. All of this can be added quickly and easily and the form can be seen in real time as changes are made.

Evaluations can be done from a single Internet browser to manage, implement and control the calls to be evaluated controlling both voice and screen playback. Evaluators require minimal training due to the intuitive nature of the interface. Once the evaluations are completed they can be re-opened, edited or locked and robust reporting is available from the evaluations for KPI tracking.

Verint Quality Management™  Enables all of the attributes of an interaction, including voice conversations
and associated screen data, text-based interactions (such as SMS), and video to be evaluated from a
single screen. You can easily review interactions and activities conducted on or off phones and radio networks,
without the need to toggle between multiple screens to complete evaluations.

Eventide NexLog Quality Factor DX software is a tool to help communications center managers evaluate and quantify the performance of dispatchers and call takers. With NexLog Factor DX Quality Assurance Software, you can easily measure performance trends and identify the skills that need improvement. Rather than just having a general sense of a staff members’ skills such as communications, empathy, accuracy, conformance, and software tool usage, NexLog Quality Factor DX software allows you to breakdown a call or series of calls to identify and quantify call taker and dispatcher proficiency in each of these areas of performance.

Would you like to learn more about the benefits Audiolog Interaction Quality can offer to your public safety organization? To get started, call us or click here to request your free demo.